Delivery and Cancellation Policy

Last Updated: [1-1-2023]

1. Delivery

At Feliz Eyewear, we strive to ensure that your orders are processed and delivered promptly and efficiently.

    Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. During high-demand periods or special promotions, processing times may be slightly longer.

    Shipping: We offer various shipping options, including standard and express delivery. Shipping times and costs will vary based on your location and the shipping method chosen at checkout. Estimated delivery times will be provided during the checkout process.

    Tracking: Once your order has been shipped, you will receive an email with tracking information so you can monitor the delivery status.

    International Shipping: We ship to many countries worldwide. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

    Delivery Issues: If your order has not arrived within the estimated delivery time, please contact our customer service team. We will work with the shipping provider to resolve the issue as quickly as possible.

2. Cancellation

We understand that sometimes plans change, and you may need to cancel an order.

    Cancellation Before Shipment: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a full refund to your original payment method.

    Cancellation After Shipment: If your order has already been shipped, we cannot cancel it. However, you may return the product following our return policy after you receive it.

    Changes to Order: If you need to make changes to your order, such as updating the shipping address or modifying the items, please contact us immediately. We will do our best to accommodate changes before the order is shipped.

    Refunds: Refunds for canceled orders will be processed within [insert number] business days after the cancellation is confirmed. The funds will be returned to your original payment method, and the timing of the refund may vary depending on your bank or payment provider.

3. Return and Exchange

 If you are not completely satisfied with your purchase, we offer a return and exchange policy. Please refer to our [Return and Exchange Policy] for more information on how to return or exchange an item.

4. Contact Us

 If you have any questions or concerns about our delivery and cancellation policies, please do not hesitate to contact our customer service team at [+91 99 785 785 06 ].