Welcome to Feliz Eyewear. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. General Terms

1.1. These Terms and Conditions ("Terms") apply to all users of the Feliz Eyewear website (the "Site") and customers purchasing products from Feliz Eyewear ("we," "us," or "our").

1.2. By accessing the Site and/or placing an order, you confirm that you have read, understood, and agree to these Terms in their entirety.

1.3. Feliz Eyewear reserves the right to modify these Terms at any time without prior notice. Changes will be posted on this page, and your continued use of the Site will constitute acceptance of the revised Terms.

2. Eligibility

2.1. To place an order with Feliz Eyewear, you must be at least 18 years old and possess a valid credit or debit card issued by a bank acceptable to us.

2.2. By placing an order, you confirm that all information provided is accurate, truthful, and up to date.

3. Orders and Payment

3.1. All orders are subject to acceptance and availability. Feliz Eyewear reserves the right to refuse or cancel any order at our discretion.

3.2. Once an order is placed, you will receive an email confirmation. This email is an acknowledgment of your order but does not constitute acceptance. The contract between you and Feliz Eyewear is formed only when we dispatch the products to you.

3.3. Prices are displayed in [INR] and include applicable taxes unless otherwise stated. Shipping costs will be added to the total price at checkout.

3.4. Payment can be made using credit/debit cards, PayPal, or other payment methods as specified on the Site. Payment will be debited from your account at the time of order confirmation.

4. Shipping and Delivery

4.1. Feliz Eyewear offers shipping to select locations. Shipping options, costs, and estimated delivery times will be provided at checkout.

4.2. We aim to dispatch orders within [3] business days of order confirmation. Delivery times may vary based on your location and chosen shipping method.

4.3. Feliz Eyewear is not responsible for delays caused by customs clearance, postal delays, or any other unforeseen circumstances.

5. Returns and Refunds

5.1. We offer a [7]-day return policy from the date of receipt. To be eligible for a return, products must be unused, in their original condition, and with all tags and packaging intact.

5.2. To initiate a return, please contact our customer service team at [ruzalenterprise@gmail.com]

[+91 99 785 785 06] for instructions. The customer is responsible for return shipping costs unless the product is defective or incorrect.

5.3. Refunds will be processed within [7] business days of receiving the returned product. Refunds will be issued to the original payment method.

6. Warranty and Repairs

6.1. Feliz Eyewear products are covered by a [12]-month warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or misuse.

6.2. If you believe your product has a manufacturing defect, please contact us at [ruzalenterprise@gmail.com]

[+91 99 785 785 06] with details and proof of purchase. We will assess the issue and, if covered under warranty, offer a repair, replacement, or refund.

7. Intellectual Property

7.1. All content on the Site, including images, text, logos, and designs, is the intellectual property of Feliz Eyewear or its licensors. You may not reproduce, distribute, or use any content without prior written consent from Feliz Eyewear.

8. Limitation of Liability

8.1. Feliz Eyewear will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8.2. Our liability for any direct damages related to our products or services shall not exceed the amount paid by you for the product.

9. Governing Law

9.1. These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of [Surat  Jurisdiction].

9.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

10. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Feliz Eyewear

[shop no. 10 gokulam arcade near rise on plaza sarthana jakanaka varacha surat Gujarat india 395006]

[ruzalenterprise@gmail.com]

[+91 99 785 785 06]